Privacy Policy

Effective Date: October 5, 2026

Premium Pool Pro Services LLC, also known as Premium Pool Pros (“we,” “us,” or “our”), respects your privacy. This policy describes how we collect, use, and share information through our website, Facebook and Instagram lead forms, and communications about our services.

Information We Collect

When you request information, submit a form, or contact us, we collect the information you provide. This may include your name, phone number, email address, property address or ZIP code, information about your pool, service preferences, and messages you send us.

Our website is hosted by Squarespace. When you visit our website, Squarespace may collect technical information, such as your IP address, browser and device information, pages visited, and website activity, to operate, protect, and improve its services.

How We Use Your Information

We use your information to:

• Respond to your questions and service requests.
• Discuss pool service options and provide pricing.
• Schedule consultations and service visits.
• Communicate about requested or ongoing services.
• Maintain customer and communication records.

When you submit a service inquiry, we may personally contact you by phone, text, or email regarding that inquiry.

How We Share Your Information

We may share information with providers that support our website hosting, lead forms, customer records, and communications, as needed to perform those functions.

Information submitted through Facebook or Instagram is also processed by Meta under its own privacy policy. Squarespace processes website information under its privacy policy, available at https://www.squarespace.com/privacy.

We may disclose information when required by law or when reasonably necessary to protect our rights, our customers, or others.

Cookies and Website Technology

Our website hosting platform may use cookies and similar technologies to support website functionality, security, and traffic measurement. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Your Communication Choices

You may ask us to stop following up on your inquiry at any time. To stop text messages, reply STOP. To stop email or phone follow-ups, contact us using the information below. Message and data rates may apply to text communications.

If you are an existing customer, we may still need to communicate with you about active services, appointments, or billing.

Access, Corrections, and Deletion

You may contact us to request access to, correction of, or deletion of information you provided. We may need to verify your identity before processing a request. Some records may be retained for ongoing services, accounting, legal obligations, or dispute resolution.

Information Security and Retention

We take reasonable measures to protect personal information. However, no method of electronic transmission or storage is completely secure.

We retain information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, and meet applicable obligations.

Changes to This Policy

We may update this policy as our practices change. Updates will be posted on this page with a revised effective date.

Contact Us

For questions about this policy or requests concerning your information, contact:

Premium Pool Pro Services LLC
https://www.premiumpoolpro.com/contact