Frequently Asked Questions (FAQ)

Welcome to Premium Pool Pro Services LLC! We believe in transparency, consistency, and treating every client like part of the Premium Pool Pro Family. Below are answers to our most common questions. If you don’t see what you’re looking for, feel free to call or text us at 713‑338‑9817 or email info@premiumpoolpro.com.

Why Choose Premium Pool Pros?

    • Consistent technicians

    • Transparent pricing

    • No surprise invoices

    • One‑year price lock

    • Satisfaction guarantee

    • Flexible packages

    • Financing options

    • Local community presence

Company & Service Basics

  • We proudly serve Kingwood, Atascocita, Summerwood, Humble, Fall Creek, Huffman, Crosby, Mont Belvieu, Woodforest, and Channelview, TX. We stay close to the communities we serve so our clients always get dependable, consistent service.

  • Yes. Premium Pool Pro Services LLC is fully insured, and our team is professionally trained to handle your pool with care and expertise.

  • We currently specialize in residential pools only. This allows us to focus on personalized, high‑quality service for homeowners.

  • We’ve been serving the Houston area for over 5 years, and established presence in the East to Northeast region of Houston.

Pricing, Billing & Payments

    • Monthly billing on the 1st of each month

    • Payment is due by the 15th

    • New clients are billed a prorated amount on their first day of service

    • We require approval for any work needed before it’s scheduled and done. No surprise bills.

  • We accept credit cards, debit cards, ACH, and autopay. Financing options available.

  • Yes. Autopay is highly recommended to avoid service interruptions. We can help you set this up of have the ease to navigate through our customer portal!

  • No, long‑term contracts. You can upgrade or downgrade your service package at any time.

  • Your weekly service pricing is locked in for one full year from your signup date. For any price increases; you will be notified 3 months in advance.

Weekly Pool Service

  • Depending on the package you sign-up for, our weekly service includes:

    • Skimming surface debris

    • Brushing walls, steps, and tile

    • Vacuuming (as needed)

    • Cleaning pump and skimmer baskets

    • Water testing and chemical balancing

    • Visual equipment inspection

    • Digital service report after every visit

  • Yes, whenever possible. We prioritize consistency so you’re not dealing with a different technician every visit.

  • We assign a consistent service day based on your location and route efficiency.

  • We bill for four weeks per month, even in months with five weeks. If we miss more than four weeks in a calendar month, we apply service credits automatically

Repairs, Installations & One‑Time Services

  • Yes. We handle:

    • Equipment repairs

    • Pump, filter, and heater installations

    • Salt system installs

    • Automation upgrades

    • Leak detection

    • Pool remodeling

  • Yes. Our service call fee is $125, which is deducted from your invoice if you approve the repair. Service call fee’s are removed for Premium PRO Clients.

  • Yes.

    • All leak detection services require 100% payment upfront.

    • Any work financed through us requires 100% payment upfront.

    • Repairs under $500 require full payment upfront.

    • Repairs over $500 require a deposit to schedule, with the balance due upon completion.

    • All deposits are non‑refundable once work is scheduled

  • Yes. We offer financing options, including 0% promotional plans for qualifying clients.

Chemicals & Equipment

  • Yes. Basic chemicals are included. Specialty chemicals (phosphate removers, salt, stabilizer, etc.) may be billed separately with your approval.

  • Yes, but warranty coverage applies only to labor, not the equipment itself.

  • We primarily sell and install Pentair, Hayward, and Jandy equipment for reliability and warranty support.

Service Policies & Guarantees

  • If you’re not happy with your service, we’ll make it right. If you’re still not satisfied, we’ll refund 100% of that month’s service fee.

  • Service may be delayed during severe weather or freeze events for safety. We always communicate schedule changes in advance whenever possible.

  • We offer green‑to‑clean services to restore your pool quickly and safely.

Referrals, Discounts & Loyalty

  • Yes!

    • $100 credit for Premium Pro referrals

    • $50 credit for Premium referrals

    • $30 credit for Standard and Basic referrals

  • Yes, for active duty, retired, and veteran military members and their spouses.

Scheduling, Access & Communication

  • No. As long as we have gate access and equipment access, we can service your pool.

  • Yes. You’ll receive a digital service report after every visit so you always know when we were there and what was done.

  • Call or text 713‑338‑9817or email info@premiumpoolpro.com.